Terms of Service

Welcome to Autumn & Oaks! By purchasing a package, submitting a form, or interacting with our website (autumnandoaks.com), you agree to the following terms and conditions. Please read them carefully.

Overview

Autumn & Oaks is a seasonal styling service that offers curated fall porch displays for residential clients in the Triangle area of North Carolina. All designs are custom-tailored to your home’s layout and preferences.

Booking & Payments

• Full payment is due at the time of booking via our online checkout system.

• Your booking is not confirmed until payment is received.

• Installation dates will be confirmed based on availability and zip code proximity.

• Prices are subject to applicable sales tax as required by the State of North Carolina.

Cancellations & refunds

• Orders canceled at least 7 days prior to your scheduled installation will receive a full refund.

• Cancellations made within 7 days of installation may be eligible for a 50% refund, as materials may already have been purchased.

• No refunds will be issued once installation has taken place.

Rescheduling

We understand that life happens. If you need to reschedule your installation, please contact us at hello@autumnandoaks.com as soon as possible. Reschedules are accommodated based on availability.

Design Flexibility & Customization

• Every display is unique. While we honor your selected preferences (pumpkin palette, florals, style), we reserve the right to make substitutions based on seasonal inventory and availability.

• Floral elements are styled in nursery pots. Decorative planters may be available upon request at an additional cost.

Ownership & Removal

• All materials are yours to keep unless you have purchased the Removal Add-On, in which case we will return to remove and compost or repurpose pumpkins, gourds, and textures.

• Clients may choose to keep florals after removal (we’ll confirm before your scheduled pick-up).

Weather & Natural Decay

Our designs use natural, seasonal materials (pumpkins, gourds, florals, grasses, etc.), which will naturally age and decay over time. Weather conditions such as heat, rain, frost, or pests may accelerate this process. Autumn & Oaks is not responsible for the natural lifespan of materials after installation.

Use of Images

We may photograph styled porches for marketing and portfolio purposes. If you prefer not to have your home featured, please let us know during checkout or by emailing us.

Limitation of Liability

To the fullest extent permitted by law, Autumn & Oaks shall not be liable for any indirect, incidental, or consequential damages resulting from use of our products or services. Liability is limited to the amount paid for your specific order.

Dispute Resolution

Disputes will first be resolved through informal negotiation. If unresolved after 30 days, disputes will proceed to arbitration in North Carolina, USA.

Modifications

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised date.

Contact Us

For questions, please email hello@autumnandoaks.com.